Terms and conditions


CONTACT US
Cactus Group ApS
Lavendelstræde 17c, 4. Sal.
1462 Copenhagen K

E-mail: info@cactusgroup.dk (during workdays e-mails to this address are answered within 24 hours)
Telephone: +45 20685670 (Weekdays 9am – 5pm)

TERMS AND CONDITIONS for Cactus Group ApS
In the following, you will find relevant information related to purchases made on www.cactusantihangover.com. Should you not find what you are looking for, you are welcome to contact us on info@cactusgroup.dk. During workdays e-mails to this address are answered within 24 hours.

Please note that any warranties and practices on www.cactusantihangover.com are in accordance with the Sales of Goods Act.

How to shop with us
To make a purchase at www.cactusantihangover.com follow these 5 steps.

1. Find the item(s) you want and add them to your shopping cart and go to checkout
2. Enter your personal information
3. Select shipping/payment method
4. Accept our terms and conditions
5. Make sure all information is correct and approve the purchase

Submission of orders
When you have submitted an order, our system will automatically send you an e-mail indicating what products you have purchased and what personal information you have provided. Please note that the e-mail is not a legally binding order confirmation. It is solely an electronic receipt for receiving your order. We therefore reserve the right to change or cancel the order due to typo errors, technical problems, delivery failures, stock errors and similar situations as described above.

Contract/invoice
In addition to the e-mail you receive immediately after placing your order, an original receipt will follow, when you receive your package. This receipt will serve as proof of purchase for the product.

Prices
All prices listed on www.cactusantihangover.com includes 25 % VAT. The prices are daily prices. When you make a purchase at www.cactusantihangover.com agreements are made in Danish.

Delivery and delivery costs
You can expect to receive your order following the product with the longest delivery time. The delivery time is indicated in the shopping cart and in the order confirmation we send you following your order. If you purchase products through the webshop, delivery time is 2-5 workdays. When you press on the shopping cart or go to checkout, you will be able to see the delivery time on the specific products that you have ordered. The package with all the products will the shipped collectively, and you will therefore receive your order following the product with the longest delivery time.

Should any problems occur that prolong the delivery time, you will be notified by phone or mail.

Shipping is handled by Postnord or DAO. We ship to Denmark and Norway. Shipping costs for Denmark is 29 DKK (without distribution) and 39 DKK (including distribution) regardless of the number of products or where in Denmark you might live. Shipping cost for Norway is 

Payment methods
At www.cactusantihangover.com we strive to make it as easy for our customers as possible. Therefore, we offer different payment options. Pay online with the following payment options: MasterCard, Maestro, Diners Club and MobilePay Online.

The buyer pays transaction costs upon payments at www.cactusantihangover.com.The amount is deducted from your account, when the good have been shipped from our warehouse. All prices at Cactus Group is listed in DDK and includes 25 % VAT.

Security
All communication between our payment system and the card holder happens through an encrypted Secure Socket Layer (SSL) connection. Neither Cactus Group or other unauthorized persons can view the data exchanged for purchase. At Cactus Group, your personal contact information is 100 % confidential and we guarantee that no one can access them. Cactus Group is subject to the PCI standard – read more here.

Cancellation rights (return)
It is not unusual that a product does not live up to one’s expectation. There is a 14 days full exchange and return policy on all items valid from the day you receive your goods.

1. Send a message indicating that you wish to use your cancellation rights to info@cactusgroup.dk within 14 days and return the item.
2. Please note that you hold the direct costs of returning the item to us. Remember to pack the item properly, as you are responsible for the item after it has been received. If the item is damaged on arrival, you are unfortunately liable.
3. When we have received the item, we control that it lives up to the rules of cancellation. The item must not have been used. If the value of the item is reduced, e.g. bearing mark of have been used, we reserve the right to deduct the full amount.
4. The money is credited to the same account as you have paid the order from. You will receive an e-mail confirming that your return has been completed.
5. You are welcome to write why you do not want the item. It is solely for the purpose of internal assessment of the product and the supplier.
6. You are welcome to use the standard return form below, but it is not mandatory.

Returns are sent to:
Cactus Group ApS
Lavendelstræde 17c, 4.sal
1462 Copenhagen K 

Mark the package: “Cactus Group Return”. After receiving the item, we will return the amount to your account as soon as possible (10 days of expedition time should be expected). Do you have any questions regarding the return, write info@cactusgroup.dk

Please note! We do not expect returns sent per COD. or without distribution

Standard Return For 
(this form should only be filled out if you wish to make use of your cancellation right)

To Cactus Group ApS
Lavendelstræde 17c, 4. Floor, 1462 Copenhagen K 

I/We ___________ hereby announce that I/we ___________ wish to make use of our cancellation right in relation to my/our ___________ purchase of the following products ___________
Ordered the ___________/received the ___________
Order number ___________
Customer’s name ___________
Customer’s address ___________
Customer’s signature ___________ (only if the content of the form is printed and delivered on paper)
Date ___________

Exchanges
We exchange for free. You pay your regular return freight, but we pay for the shipment of the new product – therefore you will not bear any extra cost when exchanging a product with us.

Defects (warranty)

We always control all our products before shipment. Should there nevertheless be any defects with an expedition, you should as soon as possible contact customer service by e-mail or phone. They will guide you through the return procedure for warranties. When you shop at www.cactusantihangover.com, you of course have 24 months' warranty, however, limited by the expiry date. The complaint must be made within a reasonable period of time, which is 2 months after the error has been identified.

It is of course a requirement that the warranty is justified and that the defect has not arisen as a result of incorrect use of the product or any other damaging behavior.

We will always ask for a picture of the defect as this is to be documented for our supplier to cover your purchase costs as well as the return fee. You will receive a pre-paid return label by e-mail. A freight fee will be credited up to 29 DKK. It is important that you await a response and a solution from the customer service before returning the product. Otherwise it cannot be expected that the full shipping costs will be credited.

Keep in mind that the product must always be returned in proper packaging. With any return products, an invoice must be enclosed with your name, e-mail and order number. Please write a note indicating what is wrong with the product. Products returned with a defect will be replaced with a new product if possible. If it is not possible to replace a product with a new, the amount will be credited if the warranty is justified.

Mark the package: “Cactus Group Warranty”.

If you have any questions regarding the warranty, please write to info@cactusgroup.dk  

Reservations
We accept no liability for any price or proofreading errors on www.cactusantihangover.com.

Please note that an e-mail is not a legally binding order confirmation. It is solely an electronic receipt for receiving your order. We therefore reserve the right to change or cancel the order due to typo errors, technical problems, delivery failures, stock errors and similar situations as described above.

Please pay attention to the possibility of the occurrence of delivery problems and supplier failures. This may cause your order to be delivered only partially or canceled.

However, there may occur errors if the stock count we have been notified, does not turn out to be right, which will lead to delivery problems. Of course, we do our utmost to avoid this or offer a compensatory item if possible.

You will of course be notified per. e-mail if this should happen. Should the unfortunate incident happen, the payment will not be withdrawn for a product you do not receive.

Disagreements
If you wish to complain about your purchase, please contact customer service or call +45 20685670. If we fail to find a solution, you can file a complaint with the relevant board, assuming terms and conditions are met. The Danish Competition and Consumer Agency, Carl Jacobsens vej 35, 2500 Valby, telephone +45 41715000 or read more about your complaint options at http://www.kfst.dk or at http://ec.europa.eu.

Cookies
At www.cactusantihangover.com cookies are used to optimize the website and its functionality, and thus making the visit as easy as possible for you. You can at any time delete cookies from your computer, how depends on your browser. If you have questions regarding your cookies, please contact info@cactusgroup.dk or call tel. +45 2068 5670.

Web statistics
We use a web statistic at www.cactusantihangover.com which means that a statistic system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they dispatch etc.

The web statistic is only used for optimizing www.cactusantihangover.com.

Children and adolescents under 18 years of age
You must be 18 years of age to shop at www.cactusantihangover.com - are you under 18 years of age, you must have a consent from your parents.

Changes to terms and conditions
Cactus Group reserves the right to continuously change its terms and conditions.